American Heritage University of Southern California

BB-330 Managing Conflict Resolution

This course covers the fundamentals of conflict resolution. The course shows students to strengthen personal and professional relationships by constructively addressing conflicts between individuals and within organizations. A student will build skills specifically aimed at managing intercultural...more

  • Course ID: BB 306
  • Start Date: 01/02/2022
  • Duration: 8 weeks
  • Method of Instruction: Online

Units: 3

Elective  Course

This course covers the fundamentals of conflict resolution. The course shows students to strengthen personal and professional relationships by constructively addressing conflicts between individuals and within organizations. A student will build skills specifically aimed at managing intercultural conflicts in today’s global society, and explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.

David Carrasco Adjunct Faculty

B.A. Cal State University, Long Beach
M.B.A. Keller Graduate School of Management, Pomona, California 

At the completion of this course, a student will be able to:

  1. Recognize the nature of conflict and its impact on interpersonal relationships and organizations.
  2. Demonstrate the role of communication in generating productive conflict outcomes.
  3. Identify conflict intervention strategies such as coaching, negotiation, mediation, and system design in the management and resolution in conflict. 
  4. Identify theoretical concepts, processes, and methodologies in managing and resolving conflicts in business.

The Big Picture

How this course ties into your program outcomes:

Business Knowledge Critical Thinking Communication Technology Ethics
 
- D D - -

Legend:
I = Introduced
D = Developed
M = Demonstrated at the Mastery level suitable for graduation