American Heritage University of Southern California

Grievance Policy

Grievance Policy

American Heritage University of Southern California is responsible to uphold its students’ rights and ensure that the university’s non-discrimination policy is applied for students who choose to file a grievance against the institution for reasons involving discrimination, harassment, violation of a university policy, or other.

Students must use the following procedure to file a grievance:

  1. Students should first attempt to address the issue with the responsible party in writing through the My AHU NoteBook College Management System. This places a copy of the communication in the messaging system.
  2. If a satisfactory solution cannot be found, the student may send an email to the Dean: within 30 calendar days of the alleged incident.
  3. The Dean shall issue a decision within 10 business days of the grievance submission.

NOTE: If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint in English with the California Bureau for Private Postsecondary Education.

Filing a Complaint about our Institution

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau's internet Web site: